Frequently Asked Questions

How can I order tickets for events at Proctors Theatre?

Tickets may be ordered online through the official website at atproctors.org, by calling (518) 346-6204, visiting the Box Office in Proctors Arcade, mailing to 432 State Street, Schenectady, NY 12305, or faxing to (518) 881-1823. This is the only official source. Military and first responder discounts are available.

Are refunds issued for weather-related non-attendance?

Refunds or exchanges are not provided if the performance proceeds despite adverse weather conditions. Refunds are issued only in cases of event cancellation or health and safety concerns.

Can subscribers exchange Broadway tickets?

Subscribers may exchange Broadway tickets up to 24 hours prior to the performance, provided the Box Office has availability. Certain exclusions apply, and tickets for non-subscribers are final sale.

What time do the theatre doors open for a performance?

Theatre doors typically open 30 minutes before the scheduled curtain time. The exact timing is determined by the event producer.

What is the food and drink policy for the MainStage?

Beverages and snacks are available for purchase before the show and during intermission. Concessions may be consumed in the auditorium.

How are seats numbered in the MainStage?

Seats in the Right Center aisle are even-numbered (2, 4, 6, etc.), Left Center are odd-numbered (1, 3, 5, etc.), and Orchestra Center starts from 101, 102, 103, and so on. Ushers are available to assist with seating.

What happens if I arrive late to a performance?

Late arrivals are seated only at appropriate breaks in the performance. In some cases, seating may be restricted to the rear of the theatre at the producer’s discretion.

How do I request accessibility accommodations?

Contact the Box Office when purchasing tickets and describe your specific needs to ensure appropriate accommodations are arranged.

Are hearing assistance devices available?

Assisted hearing devices are available for loan. A T-coil hearing loop system is installed in the MainStage at Proctors, theREP’s MainStage, and UPH’s Great Hall.

Are ASL-interpreted performances offered?

American Sign Language-interpreted performances are available for select shows at theREP and Proctors. Contact the Box Office for schedule details and to reserve seats near interpreters.

Is captioning available for performances?

GalaPro captioning services are provided for select performances at Proctors Theatre.

Is there elevator access in the venue?

All venues at Proctors Theatre are equipped with elevator access to accommodate guests with mobility needs.

Are booster seats available for children?

Booster seats are available at the Box Office upon request for younger attendees.

How do I obtain gift cards for Proctors Theatre events?

Gift cards in any denomination are available for purchase online, by phone, or at the Box Office and can be used for all shows.

How can I contact the Box Office?

The Box Office can be reached by calling (518) 346-6204 for inquiries and assistance.

Where can I park for events?

A free public parking garage is located on Broadway near the back entrance. On-street parking on State Street is available after 5 p.m. when meters are not in effect. Additional lots are nearby; refer to the parking information page for details.

Where can I find nearby restaurants?

A variety of restaurants are located near Proctors Theatre, with some open before and after performances. Consult the restaurant information page for options.

How do I collect tickets at will call?

Present a valid identification at the will call line on the night of the performance to collect your tickets.