Proctors Theatre Rules
Established as a premier destination for Broadway shows, musicals, and special events, Proctors Theatre prioritizes the safety, comfort, and enjoyment of all patrons. Whether you’re a first-time visitor or a seasoned attendee, understanding these guidelines will help ensure a smooth experience. Policies may vary by event, so always check the official website or contact the Box Office at (518) 346-6204 for the latest updates.
Accessibility
Proctors Theatre is committed to inclusivity, offering a range of accommodations for patrons with disabilities in compliance with the Americans with Disabilities Act (ADA). All venues feature wheelchair-accessible entrances, restrooms, concessions, and seating sections, along with elevator access for multi-level navigation. Patrons with mobility needs can request curbside assistance or wheelchairs with at least 48 hours’ notice by calling the Box Office. Those who are partially or completely blind should contact the Box Office for appropriate seating arrangements.
Assistive listening devices are available for loan at the box offices, and a T-coil hearing loop is installed in key areas like the MainStage at Proctors, the MainStage at Capital Repertory Theatre, and the Great Hall at Universal Preservation Hall. For select shows, ASL-interpreted performances are offered; patrons should inquire about seating near interpreters. Additionally, GalaPro captioning is provided for certain performances to assist those with hearing impairments.
Booster seats are available on a first-come, first-served basis at the Accessibility Desk. Patrons are encouraged to describe their needs when purchasing tickets via phone, email ([email protected]), or in person to receive tailored assistance. The venue also permits patrons to bring their own accessibility devices, ensuring flexibility for individual requirements.
Animals & Service Dogs
Service animals, as defined by the ADA, are welcome at Proctors Theatre to assist patrons with disabilities. These animals must be trained to perform specific tasks related to the handler’s disability and are permitted in all areas of the venue. No other pets or emotional support animals are allowed, maintaining a focus on accessibility without compromising safety or comfort for all guests. Patrons requiring service animal accommodations should inform the Box Office at the time of ticket purchase to ensure proper arrangements. The venue emphasizes cooperation, and service animals must remain under control at all times. Refusal to adhere to these guidelines may result in removal without refund.
Age Requirements
Age policies at Proctors Theatre are designed to suit the nature of performances. Children under the age of six are generally not permitted at MainStage performances of Capital Repertory Theatre unless prior arrangements are made with management. However, all guests, regardless of age – including infants and young children – must have a valid ticket to enter. This includes those sitting on laps or in carriers; there are no exceptions. For family-oriented events, check specific show details, as some may have relaxed rules. Parents should note that late arrivals with children might face seating delays.
Bag Policy
To enhance security, Proctors Theatre prohibits oversized bags, backpacks, and large containers inside the theaters. All bags, cases, and containers are subject to thorough search upon entry. Patrons are advised to travel light or use coat check services if available. This policy helps maintain a safe environment and prevents disruptions during performances. Violators may be denied entry or asked to store items outside the venue.
Entry and Security
Entry procedures prioritize safety with mandatory searches of all patrons, bags, and containers. Latecomers may not be admitted immediately and could be seated in alternate locations or during intermissions, as determined by producers. Weapons, including firearms, knives, stun guns, pepper spray, and incendiary devices, are strictly forbidden. The venue reserves the right to remove anyone exhibiting irresponsible behavior, such as physical or verbal abuse, without refund. For accessibility drop-offs, use the State Street area near the marquee.
Food, Drink & Alcohol
Outside food, beverages, and alcohol are not permitted; only items purchased at Proctors’ concessions are allowed in the theaters. This ensures quality control and supports venue operations. Irresponsible drinking or related behavior, including solicitation, will not be tolerated and may lead to ejection. Concessions offer a variety of options, with wheelchair-accessible stands available.
Payment Options
Tickets can be purchased through multiple convenient methods: online 24/7 at atproctors.org (the official site), by phone at (518) 346-6204, in person at the Box Office in Proctors Arcade, by mail to 432 State St., Schenectady, NY 12305, or by fax to (518) 881-1823. Accepted payment methods typically include major credit cards, though specifics aren’t detailed – contact the Box Office for confirmation. Gift cards are available in any denomination for all shows. Military and first responder discounts may apply; inquire directly. Note that tickets are final sale for non-subscribers, with no refunds for weather-related non-attendance if the show proceeds.
Photography and Recording
Cameras, audio, and visual recording equipment – including cell phone cameras – are strictly prohibited inside the theatre to respect performers’ rights and prevent distractions. This ban extends to all devices, and violators may face removal. For special events, check if exceptions apply, but generally, recording is not allowed.
Prohibited Items
In addition to weapons and large bags, prohibited items include helium balloons, beach balls, items that can be thrown, and any objects causing distractions like unnecessary noise or blocking pathways. These rules prevent hazards and ensure an uninterrupted experience. All items are subject to search, and non-compliance may result in denial of entry or ejection without refund.
Smoking Policy
Proctors Theatre is a completely smoke-free and vape-free facility, with no designated smoking areas inside or outside the building per policy. This includes all forms of tobacco, e-cigarettes, and vaping devices. Patrons must step away from the premises if they wish to smoke, respecting the health and comfort of others. In summary, adhering to these policies fosters a welcoming atmosphere at Proctors Theatre. For any questions, visit atproctors.org or contact the Box Office.